Case Study: How e-commerce leaders use POS in physical stores

This case study is based on typical e-commerce with physical stores experience.

About the client

Industry: E-commerce + physical stores Size: Network with several pickup points Challenge: Combining online and offline sales into one system

Many e-commerce leaders in Lithuania have not only online stores but also physical pickup points or showrooms. The challenge - managing both channels efficiently.

Challenges before Paysera POS

1. Separate systems

Online sales - one system. Physical stores - another. Combining data required manual work.

2. Inventory discrepancies

When a customer comes to pick up an item, sometimes it turned out it was already sold in the store.

3. Difficult report consolidation

At the end of each month, data from multiple sources had to be combined. The process was time-consuming and error-prone.

Solution: Paysera POS integrated system

Unified product catalog

Same products online and offline
Barcode scanning
Real-time inventory

Fast order pickup

QR code scanning
Automatic order search
Additional sales at checkout

Integrated payments

All cards and Apple/Google Pay
Low commissions from 1.0%
Fast checkout

Centralized reports

All sales in one place
Filtering by channel/store
Export to accounting software

Results

Metric	Before	After
Pickup time	3-5 min	30 sec
Inventory errors	Frequent	Rare
Report preparation	2 days	Automatic
Additional sales	Minimal	+15%

Quote

“We value reliability, flexibility, good price, and excellent service - always helpful and friendly. We’ve been working together for 10+ years.”

— Marius Butauskas, “Varlė.lt”