Returns

Process a Return

How to create a return document

1. 1

   Find the original order

   Go to Orders and find the order you want to return. You can search by date, amount, or receipt number.

2. 2

   Create a return order

   At the bottom of the order page, click the yellow Create Return Order button.

3. 3

   Confirm the return

   In the return window, review the information and confirm the operation.

4. 4

   Choose return method

   Select how you'll return the money - cash or to card. Card refund is processed automatically.

5. 5

   Print return receipt

   The system will automatically generate a return receipt. You can print it or send it by email.

Partial Return

How to return only part of an order

1. 1

   Open the return window

   Find the order and click Create Return Order.

2. 2

   Select products to return

   Check only the products the customer is returning. Specify the quantity to return.

3. 3

   Confirm

   The system will calculate the refund amount based on selected products and their prices.

Return Receipt

Information about the return document

The return receipt is an official document registered in the VMI i.EKA system. It includes:

• Original receipt number and date
• Returned products and their prices
• Total refund amount
• Refund method (cash/card)
• Return date and time