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User Guide

Errors and Problems

How to solve the most common problems

Common Errors

Most common errors and their solutions

Cannot connect to server

The system cannot connect to Paysera servers.

Solution: Check your internet connection. If internet is working, try refreshing the page or restarting the device.

Session expired

Your session has expired due to prolonged inactivity.

Solution: Log in again with your user credentials.

Insufficient permissions

Your user account does not have permission to perform this action.

Solution: Contact the administrator to grant the necessary permissions.

Product not found

The scanned barcode does not match any product.

Solution: Check if the product is created in the system and if the barcode is entered correctly.

Error 148

How to solve the i.EKA registration error

Error 148 means that not all documents were successfully registered in the VMI i.EKA system. This usually happens due to a temporary connection issue.

1

Open payment terminal management

Go to Payment Terminals → Payment Terminal Management.

2

Find the failed receipt

In the Receipts section, find the receipt with a red reload icon.

3

Retry registration

Click on the red icon. The system will try to register the receipt in the i.EKA system again.

4

Check result

If registration succeeded, the icon will turn green. If not - contact the support team.

Failed receipts must be registered within 24 hours. If the problem persists, contact the support team immediately.

Connection Issues

What to do when there's no internet

Paysera POS requires internet connection. The card reader has an integrated SIM card, so it works even without Wi-Fi.

Reader with SIM

  • Integrated SIM card with mobile connectivity
  • Works independently even without Wi-Fi
  • No phone internet sharing required
  • Automatic connection maintenance

Requires internet

  • All register operations
  • Card payments
  • Receipt registration in i.EKA
  • Report generation

The card reader has an integrated SIM card, so internet connection is ensured even where there is no Wi-Fi.

Contact Us

How to get help from the Paysera team

If you haven't found an answer to your question or the problem persists, contact our support team.

Email

[email protected]

We respond within 24 hours on business days.

Phone

+370 5 234 5678

Mon-Fri 8:00-18:00.

Help Center

support.paysera.com

FAQ and articles on various topics.

Before contacting, prepare: user ID, error message (if any), and a brief description of the problem.

Frequently Asked Questions

Can I work without internet?

Paysera POS requires internet connection. However, the card reader has an integrated SIM card, so it works even without Wi-Fi.

Will I lose data if the system crashes?

No. All sales are saved locally and synchronized with the server as soon as internet connection is restored.

How quickly do you respond to support requests?

Usually we respond within 24 hours on business days. For urgent cases, we recommend calling by phone.

Need help?

Contact our support team - we're happy to help!

Contact Us