Common Errors
Most common errors and their solutions
Cannot connect to server
The system cannot connect to Paysera servers.
Solution: Check your internet connection. If internet is working, try refreshing the page or restarting the device.
Session expired
Your session has expired due to prolonged inactivity.
Solution: Log in again with your user credentials.
Insufficient permissions
Your user account does not have permission to perform this action.
Solution: Contact the administrator to grant the necessary permissions.
Product not found
The scanned barcode does not match any product.
Solution: Check if the product is created in the system and if the barcode is entered correctly.
Error 148
How to solve the i.EKA registration error
Error 148 means that not all documents were successfully registered in the VMI i.EKA system. This usually happens due to a temporary connection issue.
- 1
Open payment terminal management
Go to Payment Terminals → Payment Terminal Management.
- 2
Find the failed receipt
In the Receipts section, find the receipt with a red reload icon.
- 3
Retry registration
Click on the red icon. The system will try to register the receipt in the i.EKA system again.
- 4
Check result
If registration succeeded, the icon will turn green. If not - contact the support team.
Failed receipts must be registered within 24 hours. If the problem persists, contact the support team immediately.
Connection Issues
What to do when there's no internet
Paysera POS requires internet connection. The card reader has an integrated SIM card, so it works even without Wi-Fi.
Reader with SIM
- Integrated SIM card with mobile connectivity
- Works independently even without Wi-Fi
- No phone internet sharing required
- Automatic connection maintenance
Requires internet
- All register operations
- Card payments
- Receipt registration in i.EKA
- Report generation
The card reader has an integrated SIM card, so internet connection is ensured even where there is no Wi-Fi.
Contact Us
How to get help from the Paysera team
If you haven't found an answer to your question or the problem persists, contact our support team.
Before contacting, prepare: user ID, error message (if any), and a brief description of the problem.
